Refund policy

 

All returns must be made within 30 days of purchase, at your own shipping expense.

All items must be in their original condition, packaging, and arrive back to us undamaged. Please contact us to initiate a return. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item.

Refunds

We will notify you once we’ve received and inspected your return, if approved, you’ll be automatically refunded on your original payment method within 10 business days.

The cost of the return postage costs will be deducted from your total refund, original shipping costs are non-refundable. 

Non-returnable items

Because of the nature of our shop, some items cannot be returned:

    • Perishable goods (tea, food, drink)
    • Personal care items (soap, balms, therapy pillows once opened)
    • Custom or personalised orders
    • Gift cards

Problem with order?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your return is accepted and the fault is ours, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The cost of the tracked return postage will be deducted from your total refund.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.