Refund policy
We gladly accept returns on eligible items within 14 days of delivery.
To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.
How to complete a return
To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.
- To start a return, please fill out and submit this form.
- We’ll send you a return shipping label QR code which you can then have scanned at any royal mail location. No need to print the label.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The cost of the tracked return postage costs will be deducted from your total refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellosubjecttochange@gmail.com. Please note, original shipping costs are non-refundable.
Problem with order?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your return is accepted and the fault is ours, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The cost of the tracked return postage will be deducted from your total refund.
Non-returnable items
Because of the nature of our shop, some items cannot be returned:
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Perishable goods (tea, food, drink)
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Personal care items (soap, balms, therapy pillows once opened)
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Custom or personalised orders
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Gift cards
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Please get in touch if you have questions or concerns about your specific item
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.