Returns

We really hope you love all items in your order, however if you would like to return an item you have 14 days from the date of receipt to let us know that you'd like to complete a return.

How to complete a return

To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.

To start a return, please fill out and submit this form.
We’ll send you a return shipping label QR code which you can then have scanned at any royal mail location. No need to print the label.

Refunds

We will notify you once we’ve received and inspected your return, if approved, you’ll be automatically refunded on your original payment method within 10 business days.

The cost of the return postage costs will be deducted from your total refund, original shipping costs are non-refundable.

Non-returnable items

Because of the nature of our shop, some items cannot be returned:

Perishable goods (tea, food, drink)
Personal care items (soap, balms, therapy pillows once opened)
Custom or personalised orders
Gift cards